To keep our customers informed about outages and planned maintenance events, we provide email notifications and post updates on our website. If there is a service outage or planned maintenance event that may affect your internet connection, we will send out an email notification to the email address on file for your account. This notification will include information about the nature of the outage or maintenance event, its expected duration, and any actions you may need to take to restore service.
We also post information about outages and planned maintenance events on our website, in the blog section. This information is regularly updated to ensure that our customers have access to the latest information about any service disruptions. If you have any questions or concerns about a service outage or maintenance event, please contact our customer support team, and we will be happy to assist you.
We apologize for any inconvenience or concern that our presence in your yard may have caused. Our construction crews are required to obtain any necessary permits and approvals before beginning work on any private property, and we make every effort to minimize any disruption or inconvenience to our customers.
If you have questions or concerns about our construction activities, please do not hesitate to contact our customer support team. We will be happy to provide you with more information about our construction plans, address any concerns you may have, and ensure that our crews are respecting your property and privacy.
We apologize for any confusion or inconvenience that our presence on or near your property may have caused. Our crews are required to obtain any necessary permits and approvals before beginning work on any private property, and we make every effort to ensure that our construction activities are limited to the properties of our customers who have requested our services.
However, there may be situations where our crews need to access public rights-of-way or other areas near your property to complete our construction activities. In these cases, we will work with the appropriate authorities to ensure that our activities are lawful and that we minimize any inconvenience or disruption to your property.
If you have questions or concerns about our presence on or near your property, please contact our customer support team. We will be happy to provide you with more information about our construction activities and ensure that we are respecting your property and privacy.
The flags you may see in your yard are likely marking the location of underground utility lines. Before we begin installing fiber optic cables in your area, we are required by law to locate and mark the location of any underground utilities to prevent any damage or disruption to those utilities.
These flags are temporary and will be removed once our construction crews have completed their work. If you have any concerns or questions about the flags in your yard, please contact our customer support team, and we will be happy to provide you with more information.
The length of time that flags and markings will be in place can vary depending on a number of factors, including the complexity of the construction project and the conditions of the local environment.
In general, we aim to complete our construction activities as quickly and efficiently as possible, and we will remove any flags or markings as soon as they are no longer necessary. Once our construction crews have completed their work in your area, any temporary flags or markings will be removed promptly.
If you have any concerns or questions about the flags and markings in your yard, please contact our customer support team, and we will be happy to provide you with more information about our construction schedule and the duration of any temporary markings.
An easement or right-of-way is a legal agreement between a property owner and another party that allows the other party to use a portion of the property for a specific purpose.
In the case of BitsFiber, we may need to access private property in order to install fiber optic cables or other necessary equipment. In these cases, we work with property owners to obtain easements or rights-of-way that allow us to install and maintain our equipment on their property.
Easements and rights-of-way are typically granted for a specific period of time and are subject to certain conditions and restrictions. If you have questions or concerns about an easement or right-of-way related to our construction activities, please contact our customer support team, and we will be happy to provide you with more information.
When you sign up for BitsFiber, we will install an Optical Network Terminal (ONT) at your location. The ONT converts the XGS-PON fiber optic signal into an Ethernet signal that can be used by your devices.
As for the gateway, customers can choose to rent a BitsFiber gateway from us or bring their own gateway. If you choose to rent a gateway from us, it will be installed and configured by our professional technicians during the installation process. If you decide to bring your own gateway, we will provide you with the necessary information to configure it to work with our service.
Please note that while the ONT and the gateway are the main pieces of equipment that are included in your plan, there may be additional equipment needed depending on your specific setup. Our technicians will work with you to determine any additional equipment needs during the installation process.
Yes, BitsFiber offers unlimited data on all of our internet plans. You never have to worry about data caps or overage charges, so you can stream, download, and browse to your heart’s content. We believe in providing our customers with the best possible internet experience, which includes fast and reliable service with no limits on data usage.
The BitsFiber WiFi Gateway is a high-performance router that we offer to our customers as an optional rental for their internet service. It provides advanced features and options to help you get the most out of your BitsFiber internet experience, including support for the latest WiFi standards.
Currently, BitsFiber uses the Zyxel AX6000 as our WiFi Gateway. This router is designed to deliver fast and reliable WiFi throughout your home or business, with advanced features like parental controls, guest WiFi, and more. It supports the latest WiFi standards, including WiFi 6, to provide faster speeds and better performance for all your connected devices.
If you are interested in renting a BitsFiber WiFi Gateway, please contact our sales team for more information. We will be happy to help you choose the right router for your needs and answer any questions you may have.
The cost of BitsFiber services can vary slightly depending on your location and the available service options in your area. We offer a range of internet plans to meet the needs of our customers, with prices that are competitive and affordable.
To determine the pricing and available plans for your specific location, we encourage you to check our website or contact our sales team. Our team will be happy to help you determine the best internet plan for your needs and answer any questions you may have about our pricing and service options.
While it is not required to have a router or gateway for BitsFiber, we strongly encourage customers to install one for network security and to optimize their internet experience.
BitsFiber offers high-performance rental options for gateways that are compatible with our network, or customers can choose to bring their own compatible gateway. Our gateways offer advanced features and options, including WiFi support and network security, to enhance your internet experience.
If you have any questions about choosing a compatible router or gateway, please contact our customer support team, and we will be happy to assist you.
BitsFiber offers a range of internet speeds to meet the needs of our customers. Our internet speeds range from 250Mbps to 10Gbps, depending on your location and available service options.
To determine the available options for your specific location, we encourage you to check our website or contact our sales team. Our team will be happy to help you determine the best internet plan for your needs and answer any questions you may have about our service.
At BitsFiber, we currently do not offer TV and phone services. We believe that TV and phone services are rapidly converging with internet services, and our focus is on providing our customers with the best internet experience possible.
We believe that the internet offers the most flexibility and convenience for customers who want to access TV and phone services. Many popular TV services, such as Netflix, Hulu, and Amazon Prime Video, are available online, and customers can access these services using their internet connection. Similarly, many voice services, such as Skype, WhatsApp, and Facebook Messenger, are available online, and customers can use these services to make voice calls using their internet connection.
While we do not offer TV and phone services ourselves, we are committed to providing our customers with the best internet experience possible, so they can access the services they need online. If you have any questions or need help accessing online TV and phone services, please contact our customer support team, and we will be happy to assist you.
Yes, our fiber internet service supports streaming video and voice services. With fiber internet, you can enjoy high-speed and reliable internet connectivity that is ideal for streaming high-definition videos and making voice calls. Whether you are using popular streaming services such as Netflix, Hulu, or YouTube, or making voice calls using applications like Skype or Zoom, our fiber internet service can provide you with the bandwidth and speed you need to enjoy uninterrupted streaming and high-quality voice communication.
No, we do not impose any data caps or limits on your internet connection. You are free to use as much data as you need without worrying about exceeding any limits or incurring additional charges. We believe in providing our customers with unlimited access to high-speed internet, so you can stream, browse, download, and upload as much as you want without any restrictions. With our fiber internet service, you can enjoy reliable and fast connectivity without the fear of reaching any data caps or facing any additional fees.
With our fiber internet service, you can connect multiple devices simultaneously. The exact number of devices you can connect depends on the speed of your internet plan and the bandwidth requirements of the devices you want to connect. However, our fiber internet service is designed to handle high-bandwidth applications, such as streaming video and online gaming, even when multiple devices are connected at the same time. We recommend that you select an internet plan that meets your usage needs and supports the number of devices you want to connect. If you have any questions or need help selecting the right plan, our customer support team is always here to assist you.
Symmetric internet speeds refer to the equal upload and download speeds provided by a fiber internet connection. Unlike traditional internet connections, which often have slower upload speeds compared to their download speeds, fiber internet provides equal speeds in both directions. This means that you can upload files, photos, and videos just as quickly as you can download them. Symmetric speeds are particularly useful for businesses, remote workers, and anyone who regularly uploads large files or streams high-definition video content. With symmetric internet speeds, you can experience faster and more reliable connectivity, which can improve your online experience and productivity.
Yes, we do offer static IP addressing options for our commercial customers with Gigabit or faster speeds. However, we do not currently offer static IP addresses for our residential customers. Instead, residential customers are provided with a persistent IP address, which means that their IP address may change occasionally but is generally consistent over time.
If you are a commercial customer and require a static IP address, we can provide you with more information on our available options and help you choose the best option for your specific needs. Please contact our customer support team for more information.
Yes, you can use your own router with our fiber internet service. While we do offer compatible routers that are preconfigured for our service, we understand that some customers may prefer to use their own router for various reasons. If you decide to use your own router, it is important to ensure that it is compatible with fiber internet technology and has the necessary features to support your internet usage needs.
To get the most out of your fiber internet connection, we recommend using a router that is compatible with fiber internet technology and has the necessary features to support your internet usage needs. We suggest choosing a router that supports the latest Wi-Fi standards, such as Wi-Fi 6, and has sufficient coverage and range to provide reliable connectivity throughout your home or business. Additionally, we recommend selecting a router that offers advanced security features, such as a firewall and WPA3 encryption, to help protect your network and personal information.
While you are free to use any router of your choice, we do offer compatible routers that are preconfigured for our fiber internet service, which can help ensure optimal performance and reliability. Our customer support team can provide you with more information on compatible routers and help you choose the best router for your specific needs.
Yes, you will be able to use WiFi with BitsFiber. In fact, our fiber optic internet service is designed to provide the highest possible speeds and performance for all of your devices, including those that use WiFi.
Once your service is installed, you can connect your WiFi-enabled devices to your own gateway or to a gateway rented from BitsFiber to access the internet wirelessly. Both options have the ability to support WiFi, with the BitsFiber gateway supporting the latest WiFi6 technology.
If you need assistance with setting up your WiFi network or have any other questions or concerns, please contact our customer support team, and we will be happy to help.
The short answer is that it depends on a number of factors, including the capabilities of your devices, the number of devices connected to your network, and your WiFi signal strength.
However, with the BitsFiber WiFi Gateway, which supports the latest WiFi 6 standard, you should be able to achieve gigabit speeds on devices that are also compatible with WiFi 6. This is because WiFi 6 provides faster speeds, better performance, and improved efficiency compared to previous WiFi standards.
If you bring your own router or gateway, the performance you experience may vary depending on the capabilities of your device and the WiFi standard it supports. However, if your device is compatible with WiFi 6 and your signal strength is strong, you may still be able to achieve gigabit speeds on WiFi.
If you have any questions about WiFi speeds or compatibility, please contact our customer support team. We will be happy to help you troubleshoot any issues and provide guidance on how to get the best possible performance from your BitsFiber internet service.
At BitsFiber, we are committed to maintaining an open and neutral internet that treats all online traffic equally, without discrimination or preference based on the content, source, or destination of that traffic. We believe that net neutrality is essential for fostering innovation, promoting free expression, and ensuring a level playing field for all internet users.
We fully support the principles of net neutrality and adhere to the guidelines established by the Federal Communications Commission (FCC) to ensure that our customers have access to a free and open internet. This means that we do not block or throttle access to any lawful online content, applications, or services, nor do we engage in paid prioritization or other practices that could undermine the principles of net neutrality. We remain committed to providing our customers with a fast, reliable, and open internet that promotes innovation, creativity, and diversity of content.
At BitsFiber, we pride ourselves on providing exceptional customer support. We offer phone and email support 24/7, so you can get assistance whenever you need it. Our customer support team is highly trained and knowledgeable, and they are dedicated to resolving any issues or concerns you may have as quickly as possible.
Whether you have a question about your bill, need help setting up your service, or are experiencing technical difficulties, our customer support team is always available to assist you. We understand how important it is to have reliable and efficient customer support, and we strive to provide the best possible service to our customers.
If you need assistance, you can reach our customer support team by phone or email at any time, day or night. We are committed to ensuring that our customers have a positive experience with our services, and we are always here to help.
